Frequent questions
What are the shipping times?
The goal of Trapped™ is to get the package to the customer's home as quickly as possible anywhere in the world.
We have the possibility of shipping all over the world with shipping times of 6/12 working days.
Trapped™ provides a tracking code to view the status of your package.
Free shipping in Italy.
Shipping available worldwide in 6/12 working days.
How do I choose the correct size?
To choose the right size for you, you can freely consult our size table above or we recommend contacting us on our Instagram page @trapped_officiall or via Whatsapp on +39 389 098 7505 for advice on your correct size.
How long after will I receive my tracking code?
A maximum of 1-2 working days from the time of payment, we strive every day to guarantee an effective and fast service.
How can I pay?
We accept all payment methods available on the market such as PayPal-Visa-Mastercard-American Express-Bank Transfer-PostePay-Apple Pay-Google Pay-Revolut-Bitcoin in order to guarantee maximum peace of mind to the customer in the purchase.
We remind those who wish to pay by bank transfer or bitcoin to contact us by e-mail or at +39 389 098 7505 .
Is it possible to return or refund?
You can change the size/model or make a return with a full refund of the amount paid within 14 days of delivery of the order.
Contact Whatsapp support for more information on the procedure.